ROLE & RESPONSIBILITIES
As a part of the Property Management group, Susan’s responsibilities include annual budget preparation and income and expense management, lease administration, development of scope of work, conducting bidding, awarding and monitoring contracts for recoverable expenses and capital projects, vendor insurance compliance, fielding, tracking and responding to customer service requests, acting as a liaison between customers, building engineers, and vendors, physical facilities management, performing property inspections, and following up with vendors to ensure exceptional property standards.
WORK EXPERIENCE
Susan has been in management roles since 1999 and currently works as a Senior Property Manager. She has a background in handling diverse and complex commercial properties including premier shopping centers, warehouses, medical, and office properties. She has a comprehensive background managing government leases for agencies including Federal Grain Laboratory, Federal Emergency Management Agency, Social Security Administration, Department of Veterans Affairs, and Department of Labor. She prides herself on managing tenant satisfaction while protecting the owner’s brand and profitability.
EDUCATION, REGISTRATION AFFILIATIONS & RECOGNITIONS
- Certified Property Manager, IREM
- Accredited Commercial Manager, IREM
- BS, Management/Marketing (Cum Lade), Park University, Parkville, MO
- State of Missouri Licensed Real Estate Agent
- State of Kansas Licensed Real Estate Agent
- Institute of Real Estate Management, IREM Kansas City Chapter Executive Board Member
